IT SERVICE MANAGEMENT

The IT Infrastructure is the foundation on which business processes and applications are based. Besides ensuring the stability of the whole infrastructure, it must manage workload changes resulting from higher levels. Process changes, integrations of new technologies and implementation of new services have to be carried out in short times and at low costs.

By applying state-of-the art methodologies and leveraging its expertise, the Infrastructure Management of SB Italia ensures the deployment and management of a sound, secure and high-performance technology infrastructure able to guarantee the highest flexibility with the lowest running costs.

Infrastructure Design

• Design and implementation of new services

Infrastructure Management

• Service Level Management
• Capacity Management
• Asset management
• Monitoring
• Change Management

As a matter of fact, the company’s growth results in an increasingly complex and heterogeneous IT environment; to support new services and new applications, more and more servers and storages are required and this makes the IT environment complex, less integrated, expensive to be managed and inevitably more fragile. SB Italia consolidation and virtualization solutions streamline and reduce infrastructure components while transferring the processing workload to a lower number of more powerful servers; by operating as a single bigger virtual machine, these servers dynamically and simultaneously manage a higher number of services and application platforms. This provides a sounder, more secure and high-performing environment that, besides being space-saving, dramatically reduces administrative costs and power consumption.

Systems Optimization

• Remote Office Consolidation
• Server & Storage Consolidation
• Server & Storage Virtualization

Millions of persons use their smartphones and tablets to collaborate at a distance, to access business data and applications.

The professional usage of these devices improves operations and accelerates business, but it exposes the company to new risks in terms of security and cost governance.

In order to keep the situation under control, the company must set up a more flexible and protected environment for supporting the mobility and integrating all connectivity channels while ensuring the maximum security of networks, systems and mobile devices.
SB Enterprise Mobility is an integrated platform of tools and applications that enables an easy and secure activation, monitoring and management of mobility services.

SB Italia Cloud services envisage a centralization of the processing and application resources of the company and make them usable in On-Demand Self-Service mode. These resources can remain within the company (private cloud) or can be hosted on dedicated machines at SB Italia data centers (protected cloud).

Both solutions enable to exploit all the advantages of a more flexible, lean and cost-saving management of IT tools without running into risks related to a not adequately controlled allocation of business data and applications.

With SB Cloud Computing, authorized users can connect to business services at any time, from any place, by using any device able to access the Web.

Specialized support service for the management of user requests. It is a single point of contact for solving all hardware/software issues and fulfilling enhancement requests (implementation of new workstations, equipment replacements, etc.). In case of failures and disservices, SB User Support enables to quickly restore normal operations, to minimize losses of productivity and to understand “incident” causes in order to avoid that they occur again. The service, assisted by experts, provides users with a direct remote support and, when required, activates people in charge for onsite actions while monitoring all operations up to the activity closure. All actions are traced to monitor the work progress and to check service performance.